GigApp
Modern work demands and limited leisure time have led many to outsource household tasks, freeing up time for hobbies and family. Studies show a growing trend toward spending on services like cleaning, delivery, and childcare, driven by the pursuit of work-life balance and personal fulfillment.
"Additionally, in 2023 childcare requests rose by 11%, according to the "Sidurim" platform.
"Wolt reported a 300% increase in orders in 2023, with a 1,700% surge in medication deliveries." israelhayom
What Is GigApp?
GigApp is an economic platform that connects people who need help with simple daily tasks of all kinds to people nearby who are willing to perform these tasks for a fee
The Challenge
Designing GigApp required balancing simplicity and functionality to serve two distinct audiences: task requesters and performers. The challenge was to create an intuitive interface, ensure trust through clear workflows and secure systems, and accommodate diverse tasks while maintaining a consistent, scalable design.
The Solution
The design focused on minimizing friction by creating a seamless process for task requesters and performers to connect quickly and efficiently. Features like streamlined workflows, secure communication channels, and clear boundaries were implemented to protect user privacy and build trust. This approach ensured smooth, reliable, and confident interactions on the platform.
Post a Gig
The Seeker shares what they need
How it works
Gigapp is simple, in 3 easy steps
We Spread the Word
Responses & Choose
We connect the gig to nearby Giggers
The Seeker picks the best match and makes a deal
Competitive Analysis
Fiverr
Vast selection of available suppliers
Quick turnaround time for getting a job done.
A smooth transaction process enables users to find services easily at reasonable, barrier-free prices.
Fiverr's focus on digital services limits the variety of tasks and services offered on the platform.
It lacks physical services like home tasks and deliveries, which may be essential for some users.
It is not ideal for those seeking local, physical services.
Conclusion
In platforms that connect two parties, product design plays a crucial role in ensuring a seamless user experience. Each decision must be well-researched and based on thorough analysis. For example:
TaskRabbit
Range of categories and a wide variety of skilled taskers.
The platform's detailed profiles help users find the ideal match for their task.
Taskrabbit's focus on professionals may reduce flexibility for users.
Many taskers are professionals using the platform for their livelihood, which narrows the range of available tasks.
This focus does not cater to users seeking casual or diverse services.
Airtasker
Range of categories and a wide variety of skilled taskers.
The platform offers detailed profiles to help users find the best match for their task.
Airtasker’s emphasis on professionals limits flexibility but ensures high-quality task outcomes.
Users are restricted to tasks matching their listed skills, limiting versatility.
Who posts first?
Should the Seeker post their need, or should the Gigger list the services they offer?
How is the price determined?
Should the gig’s price be fixed upfront, or should it be negotiated after the connection?
Who gets the gig?
Should every willing Gigger automatically receive the gig, or should the Seeker choose the best match?
The conclusion is clear: at every step, the platform must minimize user friction and guide them effortlessly toward closing a deal.
Pain points
1
Who Takes the First Step?
Determining whether the Seeker should post their needs or the Gigger should advertise their services is a fundamental design challenge. This decision impacts user engagement and how efficiently matches are made.
2
Who Sets the Price?
Should gig prices be predefined or left open for negotiation? This choice affects transparency, user satisfaction, and the ease of closing deals.
One-Sided Approval or Double Match?
Defining whether both parties must agree to the deal or if one-side approval suffices is critical. This impacts the speed of transactions and the overall user experience.
3
Ensuring Payment and Service Quality
Building trust in the platform requires a reliable system to guarantee payments for Giggers and high-quality services for Seekers. Designing secure payment methods and a robust feedback system is essential for this balance.
4
User Scenarios
Story telling
Emily has been working from home and has been relying on online shopping for her daily needs. Today, she urgently needs a small package delivered to her customers, but she can't leave her home due to an important deadline. This is where GigApp comes to her rescue.
Emily levi
38 age married +3 freelancer
“We have numerous tasks around my house that I am unable to tackle myself. I would gladly compensate someone to take care of them for me.”
1
Emily quickly posts a gig on GigApp, specifying the pickup address, delivery address, package size, and other special instructions.
2
Within minutes, Emily starts receiving offers from individuals near her area who are available for the delivery.
3
Emily carefully reviews the offers and selects a candidate who seems trustworthy and has positive feedback from previous users. She can communicate with the individual through the app to provide any additional instructions or answer any questions they may have.
Branded design system
Colors
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F5D75F
FCF4D4
Conography & Buttons
Typography
✔ Poppins
Aa
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
a b c d e f g h i j k l m n o p q r s t u v w x y z
Logo
Wireframes
User Interface
Explore Opportunities to Excel and Earn
Unleash the power of Gig Pages in GigApp, where you can explore gig details, gigger history, and effortlessly connect with the gigger. With just a single click, send them a message and unlock the potential of each gig. Experience an exceptional way to explore, connect, and hire with ease through Gig Pages.
Convenient and organized message screen
Step into the Chat screen of GigApp, where you can effortlessly manage messages related to gigs you have published and communicate with others who have posted gigs. In this organized space, you can view and respond to messages with ease.
Seamlessly Connect and Close Deals with Ease
Building connections and closing deals becomes seamless as you shake hands virtually, creating structured agreements. Embrace the convenience of the Chat screen, where communication flows smoothly and deals are closed effortlessly.
Experience effortless post a new gig
Experience effortless gig publishing with a dedicated screen that allows an easily advertise gigs in specific categories, providing few basic details. Take control of pricing, offering fixed or hourly rates to prevent friction concerning pricing. Customize parameters such as hours per day, date range, and location. Say goodbye to complications and hello to streamlined gig publishing.
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View GigApp in action
