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 - Redesign -

Guestick is a web-based SaaS platform for managing hotel dining room entry.

Optimized for touchscreens and tablets, it streamlines guest flow, reduces wait times, and enhances service efficiency for

a seamless experience.

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Challenges

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Simple and Intuitive Design

The challenge was creating a system that's easy for anyone to use, with clear icons and streamlined workflows, enabling quick adoption without training.

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Building a Responsive Multi-Device Interface

The challenge was designing an interface that works seamlessly across devices from PC touchscreens to tablets and mobile phones ensuring managers can access the system even when away from the hotel.

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Fast and Efficient Interface

The challenge was building an interface that allows staff to handle dozens of guests simultaneously, with quick navigation and responsive actions to keep operations smooth during peak times.

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Presenting Critical Info in a Limited Space

The challenge was to present key guest details, like allergies or VIP status, in a small interface, enabling quick and personalized service.

The Original Design

In the previous interface, the process of registering guests involved multiple steps:

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1. The user first had to select a tab to view the guest list.

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2. Then, a pop-up appeared prompting the user to enter the number of guests.

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3. Only after that, the user could click "OK" to confirm the action.

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Conclusions

To improve the user experience, I will simplify the process into a single direct action  without a pop-up and without the need for additional confirmation.In addition, I will enlarge the buttons for better touch interaction and reduce visual and cognitive load.

Main Element – Evaluated and Discarded

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Core Module​

The Digital Check-In List

Foldable Menu for Easy Navigation

A compact, foldable menu allows quick switching between meals and pages for seamless operation

Real-Time Guest Counters​

Displays real-time counters for a quick overview

Guest tags

Information items associated with the guest, enabling a higher level of service

mediate and Efficient Guest Tagging

The system allows quick guest tagging with a single simple action.

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System optimized for tablets

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The main challenge

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Long line 

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The button must allow quick presses without extra steps to speed up the process.

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 pressureClear design with simple text and immediate feedback avoids confusion.

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Clarity under

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A large, accessible button prevents misclicks during fast use.

Touch-friendly 

Dashbord

The data screen provides the hostess with insights into guest activity, including check-in times, requests, and preferences. Real-time graphs show trends and occupancy rates, helping improve service management. The data enhances the guest experience and optimizes resource planning.​

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Style Guide

Conography & Buttons

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Text Block

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Colors

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Icons

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Typography                 sen

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Logo

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